GS
Gideon S

1 reviews | Active since Apr 2019

04 Apr 2019, 10:19

Business bank account and registration

Opened a company bank account with fnd and the option to get the company register through them.

Got the bank card and the name was wrong on the card.

Had to follow up with them numerous times regarding the company tegistration and they kept on saying no notes on the system.

Then eventually we recieved an sms from CICP stating the company was registered, after logging in i saw the name was not even close to the one i paid a reservation for and yes the name was not in use i checked.

Then the company address was wrong... again not the address i supp**** them.

When i checked the director details they registered 2 directors we removed because we dis not have their certified documents and could not wait any longer. How can you make people directors of a company without supporting documentation.

Ehen we called fnb the service was very bad, they basically told me that its not their problem. But when i need to give tou money its my prolem right.

Poor service.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Apr 2019, 11:36
Official
Good Day,

Thank you for taking my call earlier. 

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention. 

 As per our telephonic conversation, a formal complaint has been logged and reference number  *** was issued. 

I have referred the matter to the relevant department who will provide feedback. 

Once again, I do apologise for the inconvenience and frustration caused. 

Regards, 

Hello Peter Complaints Team 

*** (option one)