FS
Frank S

1 reviews | Active since Jan 2010

03 Jul 2018, 16:01

Business Accounts Flops

For the last month I've been trying to open a business account.

1. Send my documents via email to accountopening email address. 2. The ask me to send ica documents, i send it and suddenly that email address is no longer working, auto reply its full and i am struggling to send FICA docs. 3. I called in and they gave me fnbcc address i send all the docs...no response from nb 4. i called again, they said send it to the finalisation address, i send it ....two weeks later no response...also a business opportunity gone with it...

How can we help you...stop wasting my time ...close these stupid business accounts and the accounts that come with it and i will open one somewhere else....

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Jul 2018, 16:54
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)

FS
Frank S's update05 Jul 2018, 17:34
Reviewer Update
Thank you FNB, the issue was resolved within like 24 hrs well done....taking my hat off for the business account team.