Business accounts department poor service

Oh gosh I can’t start explaining how annoyed and angry I am with FNB I’ve been using this bank for years! I have a business account with them but now I opened a new business account Friday and I made it very clear that I’m leaving the country Thursday and the consultation reassured me that EVERYTHING will be sorted before I leave. I’ve been on the phone today for over an hour sent from pillar to post and still no conclusion! I’m now being told I should pay R250 for an urgent delivery which still needs to be approved and if it doesn’t I’d need ti send my flight tickets as proof (as if this is a free facility) if I’m paying for it why you making my life even more hell?

Friday I asked for the documents I need to sign to be sent the guy send an attachment that I can’t open I called Saturday and spoke to Jennifer who was least interested and even hung up while I was still asking a question! She promised that she will get admin to resend the form which never happened! Today I received and email to send the kyc form and Cipc documents which I did and now NO ONE can verify if they’ve received them and how long it will take for my account to be verified. Had I not made it clear from the onset I wouldn’t be furious! I opened my business via FNB so I don’t understand why this is such a mission to open this account!