DH
Darol H

1 reviews | Active since Oct 2016

27 Oct 2016, 19:44

Business account suspended

<p>I opened an account with FNB then opened an account in error a few minutes later when tring to open a savings account and subsequently my account was blocked. I logged that I wanted this account closed on Friday right away with the agent that called to follow up and later. I was informed that this would take some time (Why??? who knows). Now I have clients who want to pay me and people I have to pay to make my business run and I am hindered by FNB and not able to do business. This destroys the point of opening and account in the first place. My account has been blocked for over 2 weeks now after multiple promises from FNB. I still cannot transact or receive money in my account. I find this unacceptable.</p> <p>I notice online that I am not the only one with this problem.</p> <p>I have tried repeatedly to call the business desk today but my call has not been answered yet either.</p> <p>I was very happy with FNB up until this point. Please attend to this asap before I move my business elsewhere.</p> <p> </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Oct 2016, 11:07
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)