SS
Simelweyinkosi S

1 reviews | Active since May 2014

10 Nov 2016, 07:22

BUSINESS ACCOUNT STILL FROZEN AND NO HELP!!!

<p>I opened up a business account less than two weeks back and provided all the FICA documents as requested and then thats why the account got activated. End of last week, the account was frozen without any communication from FNB....No email, Call or even an SMS. I went to the branch this past Monday at Southgate mall and resubmitted the FICA documents again. Yesterday, a day after i had submitted the FICA documents, i received an email requesting for FICA documents again for the 3rd time. This is a very big inconvenience as i have transactions to do and i have monies that i have to receive as well but now everything is on a stand still and it seems like i wont get help. I regret opening this business account at FNB. Can someone sort this out as i need to continue with business. This is bad service at its best.</p> <p>NOW I AM GETTING A MESSAGE SAYING I HAVE TO MAKE A PAYMENT INTO MY ACCOUNT....HOW WILL I MAKE A PAYMENT WHEN ALL MY MONEY IS STUCK IN THAT FROZEN FNB ACCOUNT. WHERE WILL I GET THAT MONEY??????. THIS IS ANNOYING, INCONVENIENCING, FRUSTRATING AND DOES NOT MAKE SENSE. I REGRET OPENING AN ACCOUNT WITH YOU FNB. PLEASE ACTIVATE MY ACCOUNT AS YOU HAVE ALL MY FICA DOCUMENTS THERE.</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Nov 2016, 09:23
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

Please be advised that the KYC documents where received and verified and the hold was uplifted.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)