Business Account put on Hold without waring - used wrong email in Aug 2020.

FNB puts a hold on a business account just before month end so salaries etc are not paid BUT they did not contact us to inform us. When phoning (which takes at least 20 minutes per call) the inform me that they sent an email to my personal email in AUG 2020 and I have not responded. 10 months and no follow up? Why my personal email and not the business email? One gets bounced from one call agent to another and when they are putting you through it is a menu which does not make sense. They promise to send you an email with the FICA requirement, still nothing has arrived. Latest is Simon the Manger will call - lets see when that will be? It is obvious that FNB does not know how to manage remote call centre agents adn does not have a method to follow up on outstadning items either.