Business Account put on Hold for no Apparent Reason

<p>I have a business account with FNB. My partner and I opened it in February and there had been no issues until last week. We cannot make any transactions or do anything. When my partner called he was told the account is put on hold due to certain FICA documents outstanding.</p> <p>What I want to know is how does FNB justify freezing an account without consulting the client. We need that money to run our business. We are losing money daily because of this. The second question is why are there suddenly documents missing? How did we get to open the account with the absence of these documents? Why now?</p> <p>So today (Monday 08 May 2017) I decided to go and ask at FNB Goodwood branch. The consultant called the accounts department and told me the matter has been escalated and I must wait 48hrs. Same thing my partner was told last week Thursday when he called.</p> <p>So all we can do now is hope this will be the last 48hr period we'll have to wait. Or else close the account.</p>