Business Account Placed on Hold for Over a Month

Good Evening

I hope this finds you well. Kindly be advised that this is not a complaint however I have decided to use this thread so i can be able to get prompth assistance..

We run and operate a vehicle rent-to-own brokerage whereby we outsource vehicles for clients who are blacklisted and they may be upfront fees required for us to actually facilitate the application and also other admin fees payable to our company which some are refunded in an event where application is not successful.

There was a misunderstand with our clients as per the vehicle broker services of which we do and the clients have already paid down payments for our vehicle rent to own brokerage services and ended up getting declined for the servce due to affordibility.

The clients then assumed they have been ****med as their applications were delined by our affiliated dealers and they have already paid the deposits. Our clients then reported our FNB bank account ********** 1958 for suspected *****.

Upon liaising with the clients and explaining the process thoroughly, They understood and we have since cleared the issue and agreed that our company will do a reimbur*****t of the funds that were paid to our business acount ********** 1958

The complainants were Thembekile Nquru and Thabang Lekgoathi. I would like to confirm that the reimbur*****t were done to the complainants bank accounts on 13th of June 2018 , Personally spoke to them and they have received their funds.

I am humbly requesting the ***** Focus department to contact the clients to confirm that the issue has been resolved and cleared as I believe they provided their contact details when they reported our business bank account.

I hope to get as soon as possible.