Business account placed on hold

After receiving an sms to say the bank is going to freeze my account because of documents that are required. I submitted documents to the Witbank branch Highveld mall after they said what I must submit. After that they contacted me again and said there is still another document that must be submitted. I returned the document that was mailed to me on the 4 June 2015 back to the branch on the 8 June 2015. Thinking that my account was open for use now I paid my salary into that account on the 25 June 2015. Only to my surprise that this account is still frozen. After following up with the bank I was told to phone a ***. I phoned this number three times in the two days and all I get told is the account t is frozen and it is buy the auditors who you cannot speak to. How long does this take!!! I cannot get this money out of that account and what happens to my stop orders that go off my cheque account? I asked the consultant the same question and all she could say is no we do not pay that.... My money and I cannot use it and the bank just does not care how long it takes or how I must survive