KM
Kwanele M

1 reviews | Active since Mar 2017

29 Sept 2017, 15:47

Business account pending from June

I have been trying to open my business account at FNB , since june and it is still not open i get emails that when i call in it is not the same as what i was told via email , Am still waiting for assistance on this matter i have been on the phone for 15 minutes and have still not recieved any attention on this matter . I missed out on two opportunities that i needed to produce company documents and missed out on the opportunity , but i have since moved on from that but all am asking for is to have my account kyc compliant no one is assisting me on the matter winnie from the BAF asked i cc her on the mail but that hasnt made a difference . Will conscider going to other banks for business banking.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Sept 2017, 16:24
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

KM
Kwanele M's update29 Sept 2017, 16:41
Reviewer Update
Many thank yous Daffnie wish this is how prompt they were on this matter would be far by now.