ZK
Zaaida K
1 reviews | Active since Oct 2013
30 Apr 2021, 00:10
Business account payments not reflecting
2 payments made hours ago from Fnb to FNB not reflecting as yet. This is a business account and it is month end I'm sure you can understand what that means for a business not being able to see or access funds that should be there! Bank card has not been delivered as yet either. Quite pathetic!
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Replies (1)ZK
Zaaida K's updateReviewer Update
01 May 2021, 13:09I'm absolutely appalled to see what my husband has been going through since opening an Fnb Business account!
I'm embarrassed!
As an Fnb client I've persuaded him to open this account after he has been with Capitec for the past few years.
Payments made to his Fnb account from myself (Fnb to Fnb) regardless of the day and time payment is made never clears the same day. Today he made contact with a consult who had the audacity to tell him that he should wait for Payments to clear first before handing over stock that was sold. The agent further informed him that when someone makes a payment to his account they will first contact the payer to confirm if the payment was correct before releasing it into his account.
This is absolute BS because I've made a payment to him and I did not receive any call to confirm the payment.
All this at month end for a small business is enough to ruin a business! How are staff supposed to be paid on time?
If we do not receive an explanation for this poor service we will have no other option but to close this account and go to a more competent bank as a bank as small as Capitec is able to process payments faster then FNB at this stage.
How embarrassing for you!
As an FNB client I would like an explanation before taking this matter further!
ZK
Zaaida K's update01 May 2021, 13:09
Reviewer Update
I'm absolutely appalled to see what my husband has been going through since opening an Fnb Business account!
I'm embarrassed!
As an Fnb client I've persuaded him to open this account after he has been with Capitec for the past few years.
Payments made to his Fnb account from myself (Fnb to Fnb) regardless of the day and time payment is made never clears the same day. Today he made contact with a consult who had the audacity to tell him that he should wait for Payments to clear first before handing over stock that was sold. The agent further informed him that when someone makes a payment to his account they will first contact the payer to confirm if the payment was correct before releasing it into his account.
This is absolute BS because I've made a payment to him and I did not receive any call to confirm the payment.
All this at month end for a small business is enough to ruin a business! How are staff supposed to be paid on time?
If we do not receive an explanation for this poor service we will have no other option but to close this account and go to a more competent bank as a bank as small as Capitec is able to process payments faster then FNB at this stage.
How embarrassing for you!
As an FNB client I would like an explanation before taking this matter further!