1 reviews | Active since Jul 2011
Business account opening shocking
<p>I have opened a business account end of March and sent my FICA on 4 April and got a response that I would have feedback in 3 bus days. After a million phonecalls and emails I was informed on Tuesday 18 April that my proof of address was unclear. I resent this on 18 April and again on 21 April and was promised the account would be opened the very same day and it was passed onto the second in charge. Today 22 April it has still not been done. I called in to speak to a consultant regarding this and my call was cut off with still no resolve. This is pathetic service. I have been nothing but patient and banked with you in personal capacity for years. Your service is absolutely shocking. I will take my business and personal banking somewhere else. Thanks for the lack of interest in your clients. Cheers</p>
Good day Ms. liezeldv
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Ms. liezeldv
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Hi FNB,
I have still not received ANY feedback from FNB whatsoever. I have called yesterday and promised that it has been escalated and will be finalised today. I just called your business department again and was transfered to another department with no help.
If somebody asks me for my FICA again I might get a stroke.
I am tired of the empty promises and lack of feedback. WHAT IS GOING ON??????
DO you want my business or NOT???
Hi FNB,
I have still not received ANY feedback from FNB whatsoever. I have called yesterday and promised that it has been escalated and will be finalised today. I just called your business department again and was transfered to another department with no help.
If somebody asks me for my FICA again I might get a stroke.
I am tired of the empty promises and lack of feedback. WHAT IS GOING ON??????
DO you want my business or NOT???