RS
Renier S

1 reviews | Active since Jun 2014

08 Jun 2015, 20:50

Business Account Opening - Lack of Service

As challenging as starting a new business venture may sound, the biggest challenge for us as young entrepreneurs has been the attempt to open a business bank account.<br> <br> The process started as far back as April of this year, and after many phone calls and a severe lack of communication, documentation was finally to FNB's liking by mid-May. I received a call a week later to inform me that the documentation is in order and our account will be activated within 24hrs pending telephonic confirmation with our directors.<br> <br> 3 weeks and numerous phone calls to FNB later, we still don't have a bank account. Each time I was told that the account will be activated within 24hrs and the request will be \escalated".<br> After more pleading"

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Jun 2015, 08:45
Official
Hello Renaynay,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 699926.

Regards
Complaints Resolution
Melinda Duvenhage
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