Business Account Opening Delays

I app**** for a business banking account with FNB, the turnaround time is taking unacceptably long and it has now been a week since I submitted the application online. There was an outstanding document which I have already submitted on Monday 29 June. I bought a business and need to start transacting ASAP. Everytime I phone the Call centre they acknowledge that all the documents are there and that someone will \call me back"but that doesn't happen. I really like and prefer FNB but if this is not resolved today I am going to Nedbank tomorrow. - Reference to application CIPC 1-IWFHRX."""