1 reviews | Active since Oct 2012
Business account open BAD Experience
<p>I opened the business account with FNB direct on the 28th March 2017. Sent Docs and Fica Docs the 30th. Until the 7th April FNB reqeusted docs Daily on which i resent them and account was active on the 7th. I deposited R500 to activate account. Then Sunday 9 April I received sms account on hold due to docs outstanding i had to resend. On the 10th April we went to FNB Wilkoppies Klerksdorp where docs were Uploaded Again. As Of now April 11 10.03am account is still on hold. Well done for being of such good service!!</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
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Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
This was sorted within minutes but why do I have to complain through Hello Peter to receive service.
This was sorted within minutes but why do I have to complain through Hello Peter to receive service.
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
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Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
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