WJ
Wynand J

1 reviews | Active since Sept 2015

16 Sept 2015, 12:16

Business Account not opened since 19th August 2015

Dear Reader,<br> <br> I've had the absolute greatest dissatisfaction dealing with FNB's Business banking department to open a business banking account for my business.<br> <br> Worst of all is they have all the documents from my end & yet no matter how many calls I've made I still have not received my business banking account - this is after almost 4 weeks of excruciating pain of numerous calls to them - 20 min per call minimum with no satisfaction & nothing to show for all my time trying to help them help me.<br> <br> They should really change their slogan to \If you are having a great day & want it to go up in flames please open a Business Account with us!"<br> <br> I've send documents multiple times to accountsopening & making multiple calls - I've probably spend nearly R500 on phone calls alone to get an update on the status & what is left to do for my business account to be opened successfully.<br> <br> I needed this bank account to be opened asap to be able to get favourabke credit & payment terms from our suppliers.<br> <br> Why would FNB worry it is not their reputation on the line nor their revenue that gets affected by non delivery of customer services...and I was planning on opening another business account with FNB.."""

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Sept 2015, 14:03
Official
Hello wynski,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 761121.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)