Business account not fully functional!

I made contact with Fnb early in February regarding my inability to make payments from my online banking. Heck,I am unable to have debit orders run,let alone create beneficiaries. I need this account fully functional,immediately. We are migrating from Absa, we would like to bank all our money with Fnb. This is experience is quite painful! There must be some sort of hold on the account or something, please lift it immediately. I have been charged bank fees for a business account that is not fully functional, which I believe is a load of ****. You should charge me, once the account is fully functional!Please resolve immediately!!!!