Business account not closed

On the 23.02.2015 I contacted FNB business account and inform the consultant tat i would like to close the account which was R56, 79 overdrawn. The consultant said she will send the request to close the account and I indicated that I'm transferring money now so that the account can be closed, however the account is still not closed. Today I'm calling to inquire and am told that it doesn't appear on the system until i ask the consultant to check the recording since \all calls are recorded". The lady came back to me claiming that the recording indicated that after paying the amount i must call AGAIN to ask for the account to be closed yet she tells me that she can close the account after i made a payment which surprises me since that's what i requested previously. I don't know which procedure is being app**** by two consultants really. Yesterday i even send a complain on the web site which indicate that my query shall be addressed within 24 hours (reference number is: [AHYPZMXR]). which is not true am still waiting."""