YO
Yvonne O
1 reviews | Active since Aug 2018
23 Oct 2019, 10:12
Business Account No Help No Managers
Please refer to my previous review https://www.hellopeter.com/first-national-bank/reviews/false-information-no-help-disappearing-documents-***
I am still experiencing problems with my Business Credit Card and have been told by the eBucks Department that it is not a "Qualifying card" despite being a fully valid FNB Gold Business Credit Card. To get that little bit of information from the eBucks Department took 11 days. Yet they are unable to provide me with a reason as to why it is not a qualifying card.
Once again I have been put through from person to person and department to department and cannot find anyone to assist me with this and with my business account. I was told to contact Business Manager Helen Sako at FNB Menlyn - but once again (as in Ausgust this year) she is absent and gone - not sure when she will be back. I asked to be provided with a nother Business Manager who can properly assist me - but FNB could not provide anyone apart from giving me an email address for someone that is supposed to be the area manager.
I will keep posting my progress here, which as people can see clearly is not good at all.
Helpful (0)
Replies (9)0
Replies (9)YO
Yvonne O's updateReviewer Update
23 Oct 2019, 10:31Oh it just turns out I have been given a flase email address to contact for a second time - the address *** does not exist.
YO
Yvonne O's update23 Oct 2019, 10:31
Reviewer Update
Oh it just turns out I have been given a flase email address to contact for a second time - the address *** does not exist.
YO
Yvonne O's updateReviewer Update
23 Oct 2019, 10:43I have just been given another email address by Ismail from Menlyn Park FNB - Pelo Mafata ***, whom they now say is the Area Manager - even though I was given a different Area Manager address earlier this morning (Marlene Oflaherty) (***). So I have sent another email, will see if I get any response.
YO
Yvonne O's update23 Oct 2019, 10:43
Reviewer Update
I have just been given another email address by Ismail from Menlyn Park FNB - Pelo Mafata ***, whom they now say is the Area Manager - even though I was given a different Area Manager address earlier this morning (Marlene Oflaherty) (***). So I have sent another email, will see if I get any response.
YO
Yvonne O's updateReviewer Update
23 Oct 2019, 10:54Message in my mail box: Your message wasn't delivered to *** because the address couldn't be found, or is unable to receive mail. Is Pelo Mafata an actual area manager and how can this person be contacted? Or is FNB giving false information to customers?
YO
Yvonne O's update23 Oct 2019, 10:54
Reviewer Update
Message in my mail box: Your message wasn't delivered to *** because the address couldn't be found, or is unable to receive mail. Is Pelo Mafata an actual area manager and how can this person be contacted? Or is FNB giving false information to customers?
YO
Yvonne O's updateReviewer Update
23 Oct 2019, 10:59Okay now FNB sent a new emaill address for this person -
*** so we continue....
*** so we continue....
YO
Yvonne O's update23 Oct 2019, 10:59
Reviewer Update
Okay now FNB sent a new emaill address for this person -
*** so we continue....
*** so we continue....
YO
Yvonne O's updateReviewer Update
23 Oct 2019, 11:13So that email actually exists BUT the person's auto-repsonse says he is also out of office tile 25 October. There is an alternative person to contact - so again I am trying to contact Aysha Abed on *** or ***
YO
Yvonne O's update23 Oct 2019, 11:13
Reviewer Update
So that email actually exists BUT the person's auto-repsonse says he is also out of office tile 25 October. There is an alternative person to contact - so again I am trying to contact Aysha Abed on *** or ***
YO
Yvonne O's updateReviewer Update
23 Oct 2019, 12:10Still no response but please note my initial case was logged with FNB eBucks on 11 October 2019 - case No ***. I would like to know: 1. Where are the rules that define "Qualifying Cards" for eBucks? 2. Why is it advertised by FNB that a Gold Credit Card can earn eBucks - yet mine has been rejected (my spend and limits are more than high anough too). 3. Why no one has been able to contact and explain to me since 11 Ocotber.
YO
Yvonne O's update23 Oct 2019, 12:10
Reviewer Update
Still no response but please note my initial case was logged with FNB eBucks on 11 October 2019 - case No ***. I would like to know: 1. Where are the rules that define "Qualifying Cards" for eBucks? 2. Why is it advertised by FNB that a Gold Credit Card can earn eBucks - yet mine has been rejected (my spend and limits are more than high anough too). 3. Why no one has been able to contact and explain to me since 11 Ocotber.
FNB (First National Bank)'s replyOfficial
23 Oct 2019, 13:23Good Day Yvonne Opperman
Thank you for bringing this to our attention.We acknowledge your complaint.It has been routed to the relevant department and feedback will be provided shortly.I do apologize for any inconvenience caused.
Ref: ***
Regards,Hello Peter TeamTel number: ***
Thank you for bringing this to our attention.We acknowledge your complaint.It has been routed to the relevant department and feedback will be provided shortly.I do apologize for any inconvenience caused.
Ref: ***
Regards,Hello Peter TeamTel number: ***
FNB (First National Bank)'s reply23 Oct 2019, 13:23
Official
Good Day Yvonne Opperman
Thank you for bringing this to our attention.We acknowledge your complaint.It has been routed to the relevant department and feedback will be provided shortly.I do apologize for any inconvenience caused.
Ref: ***
Regards,Hello Peter TeamTel number: ***
Thank you for bringing this to our attention.We acknowledge your complaint.It has been routed to the relevant department and feedback will be provided shortly.I do apologize for any inconvenience caused.
Ref: ***
Regards,Hello Peter TeamTel number: ***
YO
Yvonne O's updateReviewer Update
25 Oct 2019, 09:11 Got this email on 24 Oct but nothing since then...
Good day Ms. O
We acknowledge receipt of complaint reference 1972***.
Your concerns have been escalated to the relevant department for investigation, they will contact you soonest.
Kind regards
FNB Business Banking
Good day Ms. O
We acknowledge receipt of complaint reference 1972***.
Your concerns have been escalated to the relevant department for investigation, they will contact you soonest.
Kind regards
FNB Business Banking
YO
Yvonne O's update25 Oct 2019, 09:11
Reviewer Update
Got this email on 24 Oct but nothing since then...
Good day Ms. O
We acknowledge receipt of complaint reference 1972***.
Your concerns have been escalated to the relevant department for investigation, they will contact you soonest.
Kind regards
FNB Business Banking
Good day Ms. O
We acknowledge receipt of complaint reference 1972***.
Your concerns have been escalated to the relevant department for investigation, they will contact you soonest.
Kind regards
FNB Business Banking
YO
Yvonne O's updateReviewer Update
30 Oct 2019, 08:39It is now 30 October (my initial complaint started on 11 October.) I have received twqo phone calls from the Business Manager Pelo Mafata - she ssured me that everything will be sorted out and my credit card linked to eBucks and also past eBucks that they owe me paid. However I am still waiting for anything concrete to happen. Will keep this updated as usual.
YO
Yvonne O's update30 Oct 2019, 08:39
Reviewer Update
It is now 30 October (my initial complaint started on 11 October.) I have received twqo phone calls from the Business Manager Pelo Mafata - she ssured me that everything will be sorted out and my credit card linked to eBucks and also past eBucks that they owe me paid. However I am still waiting for anything concrete to happen. Will keep this updated as usual.