AT
Andre T

1 reviews | Active since Jun 2017

13 Jun 2017, 18:07

Business Account Nightmare (Java)

<p>I have a business account with FNB this account utilises Java, I use this function only for collections once a month, and at least two out of every three months something is not working. This month and last month it was that my browser did not support Java, I reinstalled my browsers as I already had the browsers they recommend, without any success. Java needs to be updated manually every now and again.</p> <p> </p> <p>It is truly not a system I would recommend any body to use.</p> <p> </p> <p>I will contact them tomorrow to cancel this service. I cannot do it right now as their business desk only works till 17:00. </p> <p> </p> <p>I told them the previous time, if they don’t fix this system I will no longer make use of their services, they clearly did nothing…</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Jun 2017, 09:57
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)