Business Account Horror

<p>I am uhappy with my Business Account opening experience at FNB. After going to 3 branches due to long ques, I finally had enough time to wait at the Randburg FNB Branch (8 June 2016). I went there with all of the required documentation. I recievd a confirmation of Account. I started invoicing using the account number only to recieve a sms saying there is an issue with the documentation I provided. I called FNB (9 June 16) and the lady on the phone could not articulate in a coherent manner what the problem with the documention I supp**** was. She did not understand herself and was not logical in her explanation.</p> <p> </p> <p>I went back and qued at the Randburg Branch and spoke to a very Helpful consultant who said there was no issue with the documentation I supp**** (13 June 2016) . The Helpful consultant resubmitted the document/s and even offered to assist me until the account is activated.</p> <p> </p> <p>I enquired again with the consultant (14 June 2016) and he informed me that the problem has been escalated. I have no idea what the problem with my documents is or why it is being escaated.</p> <p> </p> <p>From the lady on the phone and the branch consultant no one can tell me what the problem is. Now I am being told to wait for 8 working days to activate a Business Account that I have confirmation for and have already invoiced my clients using.</p> <p> </p> <p>This is by far one of the most painful experiences. I need to know if I should take my business account else where as FNB is clearly not in the business of serving SMME's who need to invoice and run business with immediacy.</p>