Business Account Frozen Over Small Transaction With No Engagement

I am extremely disappointed with how FNB handled a recent matter involving my business account.

Our account was frozen without prior engagement after two small payments totalling approximately R760 were flagged as potentially suspicious. These payments were for a legitimate service rendered by our company to a client.

What is concerning is that the account was restricted before any attempt was made to contact us to verify the transaction, despite this being a business account that receives payments from clients for services rendered.

All requested documentation was submitted promptly, including the invoice, client details, and communication confirming the work requested. However, there has been no acknowledgement or meaningful update from the ***** team, while our account remains restricted.

Freezing a business account has real operational consequences, as it prevents normal business activity and affects our ability to receive client payments.

It is also unreasonable to expect businesses to investigate the source of funds of every client before accepting payment. That is simply not practical for normal commercial transactions.

While I fully support banks investigating genuine ***** risks, there should be basic client engagement and proportionality, especially when dealing with legitimate businesses and relatively small transaction values.

At the moment, the process appears unnecessarily disruptive and poorly communicated.