Business account frozen over a month and a half

I do not know how to even start this complaint because it just falls on deaf ears. This is the second time I am writing to this site but still no help or response but we will phone you. Not even this is true as to date no one has phoned or tried to solve this. My account has been frozen since the 18 May 2015. I went to the bank and asked what the sms means that I got on the 11 May 2015 and the lady said there is nothing I need to submit and made a note on the system that I was there. A local business banker phoned and said I need to submit documents. The next day the 4 June 2015 she mailed me a document that she said they needed. This was the Thursday and returned it to her on the Monday 8 June 2015. Thinking all is sorted my salary was paid into that account on the 25 June 2015. With this account frozen I cannot get my money out of this account and have been unable to pay maintenance for my children, pay insurance, pay my municipal account, policies etc. On the 7 July 2015 3 weeks later they ask for proof of residence. When will this stop!! I have mailed, phoned, begged and visited the bank but no one CARES. It has been nearly a month and a half and I CANNOT GET MY MONE