Business Account Frozen no communication from FNB

Since 20 April 2015 have been waiting for FNB to contact me to let me know which documents they require for my business account to be compliant with regulation. I have called the call centre many times and the only response I get is that they will escalate it to Goodwill Mthembu (which is the person assigned to my account). No one has emailed or phoned me and end of May the bank account has been frozen. 2 weeks ago I phoned the call centre and was notified of documents that I need to submit (some of these documents were already submitted to attorneys that collected all the documentation on behalf of FNB in October 2014!!!). I have submitted those documents (emailed directly to Goodwill Mthembu), again. After that I have phoned the call centre three times and they cannot tell me if all the documents were received or not. The only response I get is that it will be escalated to Goodwill and he will get back to me and let me know. There is also no indication of how long it will take to process the documentation and get the hold lifted from the account. If FNB communicated with me in April, I could have submitted the documents and avoided my account being frozen.