1 reviews | Active since Jun 2016
Business Account frozen Erroneously by FNB
<p>We kept getting FNB messages to submit outstanding FICA documents but on our online profile there is nothing outstanding. Twice we phone the number as directed on the sms, twice we where told there is nothing outstanding still the sms's kept coming. We went to our branch on Wednesday 22nd June 2016 and resubmitted all FICA documents even though nothing was outstanding. Friday morning came and they froze my account because my FICA documents was outstanding. Now I must wait 24 hours for quality assurance to fix my account when it should not have been frozen in the FIRST place. You will definitely loose this customer... </p>
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This serves as confirmation that your concerns has been received and noted. We will look at the matter and provide feedback soon.
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Complaints Resolution
Melinda Duvenhage
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Good day,
Thank you for making contact with us.
This serves as confirmation that your concerns has been received and noted. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: 948046.
Kind Regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)