1 reviews | Active since May 2017
BUSINESS ACCOUNT FROZEN
<p>We tried unsuccessfully to open a business banking account with FNB online. After making all sorts of promises they kept spelling the business name incorrectly. Fed up we opened the account with our local FNB branch. After three months the account has been frozen by FNB online because they have not received all our FICA documents. How many emails did they need from me? And with the age of computers surely they can see that the account has been opened and FICA'd. </p> <p>I'm seriously going to look into opening an account with another bank. How can we help you? BY NOT JUST CLOSING MY BUSINESS BANK ACCOUNT!</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
