Business Account Frozen

I opened a Business account at FNB CRESTA BRANCH on 06 November 2015. Gave the consultant all required documentation for the account. The consultant received all the required and relevant documentation and verified them with the manager. I requested a trading name for my business to be added, this too the consultant had to check with the branch or direct line manager who approved it. The account was opened, activated and I was issued with an atm card immediately, which the consultant did not advise cost of R120.00. A week later a client effects payment, only then to realize my trading name was not added??!! Today I wanted to access the account for payments, and the slip advised \account frozen - hard hold""; this mandate; is on the system; verified by the branch I visited and the Business help desk. I called Marilyn & she just hung up?? Quite the professional hey. This is pathetic and poor service from FNB;they failed to notify me of this hold done on 01/12/2015"""