Business account from hell

<p><br />I’ve Banked with FNB for years and have never had one single problem on my personal account. However trying to open up a functional business account with the correct mandate is the hardest thing in the world! I’ve been trying to open up this account for almost a month with the correct mandate in place for my business partner and I. The account was opened up via the online method sending the files through via email etc since it was more “convenient”. ( I have regretted doing this ever since then). Firstly they send me docs for the wrong mandate after I specifically stated that “if I’m away and not able to do payments, my business partner must be able to do it and vice versa” I have spent multiple days sitting in FNB branches for hours on the phone where we try get through to someone in online accounts that can help rectify this problem. Every time I get through I’m greeted with “how can I help you” but no one seems to be actually able to help me and passes me on to the next person. This eventually got me to a point where an operator says to me no your account is *****, when I had just received a mail saying congratulations your account has been successfully activated and Fica’d. Now I’m stuck with an account that I can’t use for internet banking, the mandate is wrong still and the branch can’t do anything to help me since it was opened via online and they don’t have authority to make changes. I need to pay my staff this week and still don't have internet banking or a card ! I'm at the point now where I'm actually wanting to close this account and take my business somewhere else if this is not rectified by COB Monday 24th October. </p> <p> </p> <p>I want to however commend the the branch at La Lucia mall for all their help since they are just as helpless as I am in this situation due to them not having authority over the account being created online. You guys seriously need to relook at this online process since not one person we came in contact with was able to help from beginning to end.</p>