RK
Refiloe K

1 reviews | Active since Apr 2015

05 Apr 2015, 16:19

Business account failure

Just thought to share this.<br> Me and my partner recently decided to start up a business and chose FNB to do our business banking, little did we know that it would be such a hassle.<br> Various consults called us and yes this person was of assistance. Given the feedback he gave us we when to the closed brank to submit the required forms and then received the business card days later. When a client tried to make payment it failed.<br> ACCOUNT HAS NOT BEEN ACTIVATED!! <br> How the f*ck can an account bank card be issued and the account remains inactive? The blunt response we got calling through was simply the fact that the documents have not be uploading on the system for that account after 4weeks of them having being submitted. Even today we wait for a call and loose business by the day due to inprofessional payments we request from our clients.<br> Next option is getting a banking service elsewhere and will make sure we do not recommend FNB to anyone else.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Apr 2015, 15:31
Official
Hello Nqebs,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 668252.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)