1 reviews | Active since Nov 2015
Business Account *****
Fnb ***** Division is pathetic to say the least. I reported 4 instances of ***** on my FNB business account on 15 Sept 2024. These transactions all took place between 11.04 and 11.10 on Sat evening 14 Sept as a result of my cellphone being ****** and the *****ster got access to my account. After numerous emails send to the person opened the case and the appointed investigator to date I haven't received any form of response. Its almos month end and now my records shows a shortfall of total of R34000 that was ****** - I would like to know how long it will still take for this money to be refunded?? To add to this I had to cancel my fnb app, and cancel all my cards. My business debit card was supposed to be delivered Thursday 19 September, I'm still waiting. There is a lot of money going through my account but after this raw deal i strongly feel to move my business to another Bank.....
When confronted FNB why Iam not get refunded the full amount, the responce received was that I possibly saved my login password on my device and the *****sters got access to my account. So by saying that, FNB works on assumptions when doing their investigations, I will never do that, FNB need to proof to me that my password was stored on my device. FNB also confirmed that I did not have my device locked....I haven't used my device for almost an hour before I noticed that it was ******. They need to proof to me that it was not locked and which policy states that its a requirement to have a biometrics password or 2nd pin ect.......it.just indicates how unsecure the FNB appis if someone can get easy access to a persons account......I inssist on a full tefund of R33 000from FNB by Wednesday (The R162 can be used towards FNB's xmas fund) as I going to move my personal account, savings accounts and business account back to my previous bank.
When confronted FNB why Iam not get refunded the full amount, the responce received was that I possibly saved my login password on my device and the *****sters got access to my account. So by saying that, FNB works on assumptions when doing their investigations, I will never do that, FNB need to proof to me that my password was stored on my device. FNB also confirmed that I did not have my device locked....I haven't used my device for almost an hour before I noticed that it was ******. They need to proof to me that it was not locked and which policy states that its a requirement to have a biometrics password or 2nd pin ect.......it.just indicates how unsecure the FNB appis if someone can get easy access to a persons account......I inssist on a full tefund of R33 000from FNB by Wednesday (The R162 can be used towards FNB's xmas fund) as I going to move my personal account, savings accounts and business account back to my previous bank.