Business Account

On the 13 of September 2022 I sent an email with all the supporting documents required for a new business account to *** as well as *** and ***

On this email I had sent through CIPC docs for the NPC as well as the NPCs POR, I sent certified copies of ALL directors of the NPC as well as all their PORs. I also sent a resolution on the NPCs letter stating the signatories for account in question which was signed by ALL directors of the NPC.

We have been running as an NPC since 2017 and have not been able to attain funding due to not having an audit trail we have finally attained funding of R200 000 from a sponsorship and we require a bank account in order to finalize the MOU we will be signing with the sponsors. I have been calling FNB consultants everyday since the 13th of September 2022 requesting feedback on why the account activation has not been done.

On the 16th of September 2022 I called in an a consultant said I must fill in and return a KYC form as well as a SAR Resolution which I filled in and signed and returned to the same email addresses listed above.

To this day I have not received a call from anyone working at FNB neither have I received an email response from anyone. Everytime I call into service desk using the number *** and I have spoken to 2 different Lebohangs, a Thabo, a Tsholofelo and Petunia as well as Samkelisiwe.

All these consultants escalated my issue and the account is still not activated. They all say that they are unable to do anything as the admin team is meant to finalize the account opening which should take upto 3 working days of them having received the documentation.

Should I not receive the Proof of Banking, the NPC will lose out on the sponsorship of receiving R200 000. The NPC in question is Umongo Kazulu Heritage Foundation NPC ***

The card for this account has been delivered to Nongoma branch and I am unable to collect it because there is a hold on the account. I am unable to receive the proof of banking details from the service consultants due to the account not being activated.

I no longer where to complain as all 4 different consultants escalated the matter and it is evident that their escalations are of no use as the same issue has persisted.

Please may I urgently get assistance with the account in question as this is the worst service I have ever experienced from FNB. I had spoken to Suhail on the 12th of September 2022 to open the account which he says he did.