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fikilr M

1 reviews | Active since Sept 2015

06 Apr 2017, 08:54

Business Account Delay

<p>I have had my account with FNB for more than 10 years, and I decided to open a business account a few weeks ago.</p> <p> </p> <p>My business account is still not active because FNB refuses to take my FNB bank statement as proof of residence. I only have accounts at FNB , nowhere else. Where am I supposed to get a proof of residence from a different company I don’t have any accounts elsewhere? What frustrates me is that my personal account id updated and all FICA / KYC documents are there. I can confirm that as the personal account holder – the business will be held from the same residential address.</p> <p>This has inconvenienced my business in a great way. I cannot perform any transactions, payments etc.</p> <p>Unfortunately the our water and light bill has not been received since November because of the shocking service from our postal services in our area. I cannot be inconvenienced like this.</p> <p>Can someone contact me and sort this out! I cannot operate my business without an account. This is an absolute inconvenience. PLEASE HELP!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Apr 2017, 09:35
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)