Business account complaint

I am experiencing the worst customer service ever. I have opened a business account on 17 July 2020. To date I still have not received my bank card. I have been calling FNB Business every week and I get told the same thing " We will send you an sms, We will call you within an hour to confirm delivery of your bank card", needless to say this has never happened. To make matters even worse, my business address has been incorrectly captured. How does one capture information incorrect when they have 1. Application form with business address clearly written?. 2. Proof of address has been provided. This has caused so much frustration that every time when I call I need to be verified I get told that I have failed verification, Why? Cause FNB staff member has captured business details incorrectly. This is such hindrance as I am now expected to visit the nearest branch to rectify their own mistakes. Why can't they take the initiative of rectifying their own mistakes online?

FNB I had put my trust in you but you have dismally disappointed me, over and over again.