1 reviews | Active since Apr 2013
Business account closed with no notice
<p>I received an sms on 21 February 2017 stating that my business account has been closed. I called the call center and was informed this was due to inactivity for over 3 months. However the last time I used the account was in mid December 2016 and my statement in January 25th showed we still had some funds in account for the monthly admin fee, no one at the call center could assist me any further stating I would need to open a new account. Additionally just this past January I requested a proof of account for a business deal and less than a month later the account is now closed? How am I supposed to get paid now? This is rather upsetting considering FNB didn't send me any notification in any form to say my account would be closed and 3 months of inactivity hasn't lapsed either. To reopen this account needs both my partner and I to go into one of your branches TOGETHER which is physically impossible at the moment as he's away in a different city for a while. We've registered this specific account for a business deal and also use it for a trading account and are expecting payment in it this upcoming month. This is causing a lot of frustration and quite frankly I'm disappointed at the lack of communication and no help in this matter. I reported this matter to FNB through it's call center, online banking complain option, twitter and Facebook and each time they say someone will call me to try resolve this issue, but till today no one has bothered calling me. I need the same business account number and need it to be active, we spend a whole month verifying this account and really can't afford to be opening a new account. Disappointing guys, really :-(</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
