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arnoldventer.lebros arnoldventer.lebros

1 reviews | Active since Nov 2016

11 Nov 2016, 09:39

Business Account closed due toe Fica!!!

<p>Ive been banking with FNB the past 5 years. I have always been with ABSA ut decided to pen a business account with FNB beacause of their good recomendstions. But a month ago they send me per sms that I need to FICA my account otherwise they will close it, sms also states that I can upload it on my internet banking,,so yesterday they closed my business account because they dont have my documentation!!!!! Phoned them, no they have everything it is a fault on their side. This morning it is still closed. Phoned again no they need my proof of address, yesterday they cofirmed that they have it but ths morning it is another story. I havent been home in more than a month but I now have to go in to the bank and personally hand it it. My question is who the hell will open the bank at 4 in the morning because that is when I will have to go to the bank. My business is standing still because of this so who will be for blame for loss of income or who can I take this mater up legally! Fed up because of their lack of competince. Rather spend money on your taff than your constent andverti*****ts! Moving my account ASAP #GATVOL</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Nov 2016, 10:46
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)