Business Account - Closed and Handed to Attorneys Without Any Communication

I am extremely disappointed with the way FNB has handled my account. My business account was closed and handed over to attorneys without any prior feedback, notification, or opportunity to resolve matters directly with the bank.

I run a very small company with irregular income, and during the past few months my business account was not active simply because no work came in. Instead of receiving communication or support, I was abruptly handed over to attorneys. This approach feels punitive and completely disregards the realities faced by small business owners.

One of the main reasons I chose FNB was the convenience of managing both my personal and business accounts under one roof. Unfortunately, this decision now feels like a mistake. The lack of communication and the severity of action taken has left me deeply disappointed in the service I have received. I demand a clear explanation of how FNB justifies handing over a dormant business account to attorneys without any prior engagement, and why no effort was made to contact me before such drastic measures were taken.

This experience has caused unnecessary stress and reputational risk, and I expect a formal response addressing these concerns.