Business Account Application on Hold

I currently bank with FNB in my personal capacity and have always had a positive experience. For this reason, I chose to open my business account with FNB as well. Unfortunately, the process has been extremely frustrating.

I opened the business account online, but to date the account remains on hold due to an outstanding form that I have been unable to submit because my emails are blocked. In an attempt to resolve the issue, I visited a branch for assistance, only to be informed that they were also unable to help me submit the required documentation.

At this stage, I am deeply aggrieved. As an existing client, I did not expect to encounter such difficulty in finalising what should be a straightforward process. The lack of resolution both online and in-branch has left me disappointed and inconvenienced.