Business account application NIGHTMARE
I’ve been with FNB for years on end and though it hasn’t been an easy journey. I remained loyal. I recently registered a new company with my fiancé. It’s been such a mission to get any help. Registration was a nightmare with the service taking too long. Then we were suddenly sent two accounts numbers without explanation or anything. We deposited money to activate the account but nothing happened so we assumed we’d wait for the card to try and get it activated or call in once the card arrived. This morning their courier company called for card delivery and they said the card was set to be delivered in Kokstad!!! How did that happen ?!! When the card needed to be delivered in Newcastle. What was the point of sending a proof of address. FNB is bad for business. They’re not competent enough to offer business services. It’s such a nightmare.
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***