Business account application incompetence

Opened a business account on the 9th of Sep 21 at @FNBSA and it still has not been activated till now! A whole month for something that should take 48 hours. We have never received such incompetence. We have been sending documents all over again. One time the consultant said we should go and deposit money to activate only to find out the account can't take deposits.

We have lost a client due to the fact that they think we are a ********** company giving them an account that doesn't work.

We called them a million times and still no ACTION has been taken!

We just called now but they keep on saying the account is on hold. How long does it take for a department to do their job. This is the worst experience ever. Something that should only take 48 hours is taking a whole month.

We always have to call in to follow up and resend documents. No one calls us with any updates or sends any emails. I wouldn't suggest opening a business account at FNB. Definitely not reliable.