TN
Tshepo N

1 reviews | Active since Jun 2017

08 Jun 2017, 11:06

Business Account Activation Taking Forever

<p>We registered our business through FNB and opted to open our business acount with them. We have been struggling for months now to have our business account actviated and we lost out on so much business because of this. We have been in contact with the Accounts Opening department and they keep asking us for FICA documents every week but nothing contsructive ever happens after we submit. We wait a week, ask for feedback, then asked to resend FICA documents. This has been going on for months. We have been patient because we like FNB but the service we receiving now has left us extremely dissappointed!</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Jun 2017, 11:13
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)