DN
DESIRE N

1 reviews | Active since Aug 2015

28 Aug 2015, 15:10

BUSINESS ACCOUNT ACTIVATION NIGHTMARE

I am really disappointed by the service i am currently experiencing through FNB business banking.<br> <br> i submitted my fica documents 4weeks ago and i was told my account will be active in 48hrs and i was assured that i will get my sms regarding collecting my card at the branch...a week and a half passed...NOTHING.<br> <br> I made a follow up and i was told that we needed to sign the SOLE ADMINISTRATOR forms which we did and two weeks down the line....Nothing happened.<br> On Monday 24 Aug (almost 4weeks later) i called again and spoke to a Donovan who refered me to a Diane who also refered me to a Phumzile...almost the whole call center...and was told that my account will be sorted in 48hr.....and today 5days later...NOTHING.MY FNB UCN:***4<br> <br> So i called again and i was told the same story i have been hearing in the past 4wks...(sorry we dont have powers to act on this)...i spoke to a Nomonde and she told me that Nothing has been done to the account since!!!!.....i asked what she can do or what exactly is the problem...she said there is no problem and doesnt understand why there is still a hold on the account.<br> <br> WHAT IS THE PROBLEM WITH MY ACCOUNT FNB PEOPLE!!!!!???.My A/c ***

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Aug 2015, 15:42
Official
Hello THUBELIHLE PLMNT,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Business Banking who will provide you with feedback.

The reference number is 750084.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)