1 reviews | Active since Oct 2017
BUSINESS ACCOUNT ACTIVATION
The service I received is really poor, I have app**** for a business account since September and till to date they still have not activated the account.
They keep on requesting the same documents of which I have already emailed to them on numerous occasions. Instead of one of their consultants contacting me to advise what is actually the problem , I have to contact them and follow up with the activation and yet up to date they still fail to provide me with proper feedback as to why the account is still not activated.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)