business account

In 2010/11 I opened a business account with fnb and since the account has been activated. The girl who was assisting me, Portia took all my documents including my CK but told me that she was having trouble with her system and shell complete everything once the system was fully working and she never came back to me. When I went back to fnb, then I was told that age was no longer working there and none could assist me with my quiry. Since the I just forgot about fnb and their terrible service, but today for some reason I was call by an fnb employee telling that I owe the bank as my account has occurred charges. How is that even possible the stupid bank didn't even give me a card and they just gave me a run around, why they should I pay you for not assisting me. Went to the branch even the reps there are just clueless. I'll have to forward this quiry to Obsman myself as this is crazy, they need to look into this. As I'm sure that fnb systems will them that they didn't give me anything not even a phone call to apologise for the inconvenience, delay or misunderstanding. What makes it even worse even the branch manager, west street didn't even assist. Do rob people fnb, don't rob us of o