Busines account still on hold a month later

I've had my business account on hold for nearly a month now.

A hold was put on it due to the FICA documents not being submitted. These were submitted in April. Around 3 weeks ago I called in and consultant advised the documents were indeed on the system but not processed yet. He advised it's easier if I go to a branch. I went to my local branch and was told they can see the documents were in fact there but it was still in progress so I must wait. A week later I call in again and get transferred multiple times to different desks who can't assist. Eventually I'm told it has been escalated and I will received feedback for sure within 72 hours. No feedback was given, no sms or email or any update.

I then called again this week to advise I haven't still received feedback. Once again I'm transferred back and forth to multiple desks and no one can tell me what's happening. Someone tells me they've done a FICA refresh on the account and there's nothing else they can do so he transfers me back to the main desk and no one takes my call for 10 minutes. I then call back and the last consultant states that she can see this is my 3rd escalation and it's been directly sent to a manager for urgent escalation. She advises me to expect a call from FNB soon to resolve the matter. I haven't received that all. A simple update would be nice along the way but nobody has bothered. I'd understand if I was at fault here but it was confirmed I've submitted what I need to. I cannot understand how something like unfreezing an account can take multiple weeks. I had the utmost patience and am disappointed I have to resort to this platform.