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LV
Luan V

1 reviews | Active since Jun 2018

03 Jun 2018, 19:06

Bunch of *******.

My new credit facility service fee is R16.00 and my new monthly account fee is R71.00. Where is the documents about this sudden fee change. Times this by the user count you have and you make an extra R16 000 000 Mil a month. You can go and F@$@$ yourselves. Who gave you permission to just raise funds the way you please? You are a bunch of F#$#@% *******. Remember without US, you are vokol.

0
Replies (5)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Jun 2018, 09:38
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Credit Card who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

LV
Luan V's update12 Jun 2018, 14:35
Reviewer Update
Sorry doesn't fix problems!
LV
Luan V's update13 Jun 2018, 18:12
Reviewer Update
And Naomi, how would you feel if i send a msg and say, listen your car installment will be increased by 14% but don't worry its only from next month? It's f***** up isn't it? So my problem is not when, ITS WHY? Why do we have to pay more? It doesn't cost you more so why should we pay more?
LV
Luan V's update13 Jun 2018, 18:13
Reviewer Update
But then again your job is to say sorry on a social platform.....nothing you can do about it....
LV
Luan V's update13 Jun 2018, 18:14
Reviewer Update
Oh ****s I almost forgot.....I will be canceling my service with FNB.