Bunch of ****mers

I was debited R635 for unpaid debit which occurred on the 25 of November 2025 however I had money in my account an amount of R4059 was paid into my account with ref Sentech that would mean I had enough fund yet fnb is refusing to refund my money when they charged me incorrectly I was given ref R*** and I’ve just been assisted by Rethabile on secure chat who decided to end the chat without assisting me I think it’s time I change my bank to a bank that won’t **** me my hard earned money