Bunch of Idiots! Still have not changed my name to Married Name!

Disgusting Service!

I was married in August 2016 and have been trying to change my name with FNB ever since! When they wanted to offer me a new credit card I thought this was the perfect opportunity to AGAIN try to get them to change my name! They requested a certified copy of my ID which I provided to ********** / ********** / ********** and ********** and FINALLY my name was amended on my new credit card which I recently received. I however noted my name was amended nowhere else!!! All my other details as well as my internet banking still show my ****en name! I am going on maternity leave in a few months and in order to claim my UIF this needs to be amended to my married name! I complained yet again and now all of a sudden they are requested my marriage certificate to make amendments! Why the hell did you people send me an amended credit card with my MARRIED NAME if you now want a marriage certificate and why the hell was this not requested in the first place! Our house is currently upside down preparing for a new baby and I have yet to find my marriage certificate however have now sent my marriage contract which should suffice but I shouldn't had to have done this! You people stuffed up! You people didn't follow procedure! and YOU people didn't request the correct documents to start with!

I am DISGUSTED with FNB and have HAD ENOUGH!!! I am going to make it my number one priority to take this to social media and show everyone what FNB is really about!

Shoddy service and i'm still waiting for you to change my damn name you useless ****** idiots!