Bunch of idiots

I have a Covid-19 cashlow relief with FNB. Today I noticed that they were not deducting their money as discussed and I went to the nearest bank - they placed me on the phone to speak to the relevant department.

I spoke to an Agent and she told me that my account is in errears the bank has been deducting on the seventh of each month.

1. How can you deduct on the 7th but the agreement was the 27? 2. Fnb is deducting interest and other fees on the correct date, how is this possible? 3. After such a long time of supposedly not paying NO ONE SAID ANYTHING, HOW? 4. After me informing you of what is happening I receive a call telling me about the outstanding amount, how stupid can you guys be?

I want someone to call and explain the above!!