Bunch of *******

If there were ZERO stars I would rate them that!

On 28/09/2023 I did a card payment for over R4000, the amount went off my account immediately and my balance dropped as per normal.

The same amount is taken of on Decemeber 12, 2023 ... When I called to query I was told that the payment was pending.

Kindly explain how payments are pending but go off immediately from my account and my balance drops.

Then you take the same money from my account again and my account goes into negative balance.

I've been on the phone for weeks and keep getting pushed between agent to agent and department to department as nobody can read my statement and clearly see that the same amount is taken off my account twice in the space of two weeks.

Now you send me an email telling me my account is going to be closed because it's inactive.

My account is sitting in a negative balance, accumulating interest on that negative balance because of your *********** staff.

I want my money returned to me!

You cannot be taking money off accounts in real time, we get in contact messages and our balances drop immediately and then a while later the same amount is taken off again - and your excuse is the payment is pending!

That's blatant ******* and I know for a fact I'm not the only person this has happened to at FNB.

Kindly resolve this issue before I take to social media and the advice of a legal department as your mess up is affecting my credit record which you cannot fix even once this issue of double payments is cleared.