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schalk K

1 reviews | Active since Mar 2015

31 Mar 2015, 15:56

BUNCH OF ******!!!

i opened a gold checque acc. i gave them all the documents that they require.<br> i then transfered money into the account to activate it. then i had a problem with log in on to internet banking.<br> went in to the bank AGAIN, sorted it out'' turns out it still not working. <br> i then Recieved an sms stating that the documents i gave to open the account is incorect, and my account will be suspended. WHY ACCEPT MY DOCUMENTS THEN TELL ME FEW WEEKS LATER ITS INCORECT???? I then drew out all the money in that acc. <br> I recieve a statement i owe them R400???? ***???? the account is suspended is it not????<br> i havn't even used any of your services!!!<br> phoned the fnb call centre they said i need to go into the branch and sort it out!!!!!<br> why must i inconvenience my self again????? The lines at the tellers are insane!!!!!!<br> F.N.B HOW CAN WE ***** YOU!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Apr 2015, 08:49
Official
Hello schalkk05,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 660245.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)